Privacy Policy

Introduction

Welcome to SGS ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information we collect

We collect information you provide directly when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact our customer support team
• Leave a product review

This may include your name, email address, phone number, shipping address, billing address, and payment details. Payment card data is processed securely by our payment provider and never stored on our servers.

How we use your information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, invoices, and shipping updates
• Respond to enquiries and provide customer support
• Send promotional communications (only with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or abuse
• Comply with our legal obligations

Sharing your data

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, including:

• Shopify — our e-commerce platform provider
• Payment processors — to securely handle transactions
• Shipping carriers — to fulfil and deliver your orders
• Email marketing tools — only if you have opted in

All third parties are contractually required to keep your information confidential and use it only for the services they provide to us.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the site to function (cart, session)
• Analytics cookies — to understand how visitors use our site
• Marketing cookies — to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent at any time
• The right to data portability
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details in the Contact section below.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for seven years for tax and accounting purposes.

Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Policy changes

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: